Global Com operates a network of BPO call centers in Belize. We specialize in providing outsourced customer management solutions with an emphasis on tiered technical support, first-call resolution customer service, and quality customer experience (CX). Highly customized outsourcing solutions allow us to provide extensive savings and increased revenue for our clients.
Our clients and customers are at the heart of every decision we make. We strive to exceed their expectations at every turn while holding ourselves accountable at every step. We are constantly evolving to create a culture of inclusiveness and belonging where all are welcome. Embracing change and innovation and looking for new ways to grow our organization and ourselves.
To become one of the most highly reputable, highest paying, family oriented call centers in Belize. Providing each client with an experience that will be aimed at servicing them with a competitive advantage using state of the art Technology and experience in Human Resources.
To be north America’s best value-based call center for US companies seeking a near-shore solution, by providing exceptional call center value with highly skilled agents and outstanding customer service.
People are at the core of any successful company. We've built a culture that promotes respect for individuals, fair and reasonable compensation, and opportunities for growth.
Our diverse family of team members, partners, clients and customers keep us dynamic, flexible, and resilient. Our network is your network, and together we are stronger.
It takes time to grow to know one another, and it's no different with your BPO partner. We've built a culture that promotes respect for individuals, with an emphasis regular communication and transparency.
We know that each and every call is an opportunity to grow your business. Therefore we take pride in offering an enjoyable and memorable customer experience, each and every time.
At Global Com we focus on our people, and our culture reflects that. We recognize the value of each employee and take pride in the diversity of unique skills each member brings to the company.
We strive to strike a balance between enjoying the work environment and achieving results for our clients. Working together is the key to success at Global Com.
Building your bright future, together with you.
After having worked in sales, customer service and the BPO industry for a number of years in Canada, Sabha Badee successfully charted a path to Belize where he has established himself as a dominant service provider in the local BPO industry. Not only has he built a company that delivers results, but he mastered the art of maintaining client relationships, which is vital to establishing successful long term business relationships.
Leticia Ayala is an innovative and driven accounting professional with over 10 year experience in both the private and public sectors, and currently holds the position of chief financial officer. In her time at Global Com she has assisted in the outstanding growth, positive change, and the maximising of operations. Leticia holds a Bachelor’s Degree in Accounting with intentions of pursuing a Masters in Finance in the near future. Her specialties include compliance, internal controls, financial reporting, client billing and payroll duties.
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With 15 years in the Human Resource field, Tiffany brings a trove of experience that integrates well with the management team. Because she has a good understanding of the campaigns and the needs of the Operations Manager, Tiffany is able to successfully staff campaigns through the recruitment arm of the department. This is vital to the growth of the business and the success of the campaigns. Global definitely values Tiffany’s unique insights.
Odessa has been called the heart and soul of the company many times, her caring personality, matched with unlimited patience, makes her everyone’s favorite auntie. Her professional attitude and extensive knowledge in the call center industry makes her one of our most valued members of the HR team.
Renesha is someone who everyone looks up to, her “mother hen” style of leadership always delivers results and she is a pillar of integrity. With 11 years experience in call center management she has a wealth of experience along many many verticals. The strong bond she fosters with the people working on her team means she always pulls through and delivers through good and challenging times.
Anthony brings with him an energetic, magnetic leadership style that always brings out the best in the people around him. He brings to the team years of experience in many capacities such as QA, training and Operations management. He never fails to deliver and drive performance and quality as an Operations manager, always creating great working relationships with our client teams.
Otto is a dynamic, talented leader, who shows his team the value of trust, teamwork and accountability. When Otto is in charge results and targets are met but with fun and Joy and the thrill of the hunt. He always fights for his team and everyone around him. Otto is a class above the rest and we are proud to have him on our Global com team.
With a unique set of skills and on the job experience, Nicole has risen through the ranks at Global to become one of the most trusted and reliable Operations Managers because of a proven track record of results. She is a strong part of the management team and has experience managing several different campaigns as part of her portfolio.
With a solid background in the BPO industry in Belize, Golda brings a lot of experience, as well as tried and tested strategies that produce the necessary results to keep campaigns successful and clients happy. Golda also has strong communication skills and is able to keep clients abreast of developments in the campaigns and respond quickly to queries.
Dinsdale oversees operational activities and strategizes process improvements to ensure all client needs are met. He has over 9 years of experience in the call center industry working as an agent, mentor, coach and now operations manager. I’ve held leadership roles in management and operations serving both agents and clients with a passion to provide exceptional services. He has earned many certificates and awards in customer management, PCI compliance and client service management.
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We can help your business thrive with improved customer experiences. Our agents speak clear American English and will resonate with your customers, driving sales for your company, and great profits for you.
Global Com operates a small network of contact centers in Belize. We offer strategic business outsourcing solutions for industry leading companies at affordable rates.
