The quality of support a technology customer receives is just as important as the quality of the product. There is an increasing dependency on technology, quick and efficient guidance to address issues is critical to maintain customer satisfaction and loyalty. Today’s competitive market seems to witness frustrations produced by busy signals, long hold times and incompetent staff leading to a natural loss of customers.

Global Com provides a broad spectrum of technical support and help desk services. We are focused on achieving measurable and total customer satisfaction for your business. We recruit dedicated, technically trained teams on an integrated and multi-channel platform to provide comprehensive and strategic call center technical support. We brew the technical support process, including relevant activities, escalation procedures and system level reporting to meet the specific needs of your business.

We analyze product-related call patterns gathered from technical support functions and provide insight into your future product development initiatives.